leadership and diversity wisdom for a complex world

Leadership Communication

Leadership has become one of the most important issues in the workplace today. Many managers believe they are leaders simply because they hold the title. However, leadership is not about a job description, it is about how we communicate with those we lead - and whether they perceive us as good leaders.

Key areas participants in this program explore:

1. What is an effective leader?
2. The difference between leaders and managers
3. Four cornerstones of leadership: insight, self-discipline, courage and influence
4. Developing and maintaining trust in the team
5. How people think differently and why different leadership styles work with different employees
6. How and why people read intention behind leadership behaviour
7. Keys to giving feedback and coaching
8. “Four Stairs To Leadership” communication and delegation model
9. Models for identifying and solving performance issues
10. Conflict models of how we and others respond to challenges
11. Dealing with angry or frustrated individuals
12. Moving people from "victim" to "self responsibility".